We currently only deliver to select locations in Ontario Canada. We are hoping to expand and deliver to all across Canada and the USA. Please keep following us for new updates and new shipping locations added.
To see if we deliver to your location, please click here.
We strive to fulfill orders as quickly as possible. Please keep in mind with COVID19 we may experience a delay in shipping that is unfortunately our of our control. Please bare with us as we continue to strive to meet our shipping window.
If you have still not received your order, please contact us at firstname.lastname@example.org
We work with independent partners who will deliver the product.
We cannot leave your products outside. All Al Safa products are frozen, and therefore must not be left out to avoid defrosting. This is why we call to inform you of your delivery window.
Signature is required to ensure frozen products are delivered and received.
Due to COVID19, we are foregoing signatures. Please note we will not deliver products if you are not home to receive it.
We ensure all our products are delivered in a refrigerated frozen truck. Trucks maintain temperatures of -18°C to keep products frozen at all times. This ensures there is no product mishandling and the condition of our products remains in the highest quality standards.
Unfortunately we do not offer samples of our products.
Unfortunately, we do not provide order tracking at this time.
You will receive an order confirmation email once you have completed your purchase. This email will contain your order number, contact information, and products ordered.
Please ensure to review all information when completing your order. This includes product, contact information, and shipping information.
If there are any questions regarding shipping and/or contact information, please email us immediately at email@example.com
Unfortunately, we cannot exchange items at this time. Please ensure to verify products in your cart before placing your order.
Unfortunately, we cannot accept returns at this time. Please ensure to verify products in your cart before placing your order.
Refunds are only accepted if products arrived damaged and/or incorrectly.
We have a 7 day refund policy from the time you receive the product. Eligibility of refunds are under the sole description of Al Safa Foods Canada Ltd. To initiate a refund, please email us at firstname.lastname@example.org with your name, order number and photos showing the items. We will be happy to assist you. Once your refund is approved, please ship the items back to the address provided.*
*Al Safa Foods is not responsible for providing a return label. Al Safa Foods recommends using an insured and traceable delivery method. We are not responsible for any returns that are lost or damaged in transit.
Unfortunately if you were charged shipping for your purchase you will not be refunded this amount.
Your refund request will be processed as quickly as possible. Please allow 7-14 business days for the refund to be shown in your account. Please note you will be refunded in your original form of payment.
Only orders placed through https://shop-alsafahalal.com are covered for all returns, exchanges and refunds. If you purchased our products through a third party, and/or one of our retail partners, you will need to contact them.